Returns & Exchanges

At Google Food, we prioritize your satisfaction and the freshness of our products. Due to the perishable nature of our items, we offer a 24-hour window for reporting order issues to ensure the highest quality standards.

1

Report Issue

Contact our support team within 24 hours of delivery if your food items are damaged, incorrect, or do not meet quality expectations.

2

Provide Evidence

Submit a clear photograph of the product and the packaging along with your order number to help us verify the claim.

3

Verification

Our quality assurance team will review your submission within one business day to determine eligibility for a refund or replacement.

4

Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing